Shipping

Discreet Shipping

Every Collared Foxy order ships with discretion built in as standard.

Orders are packed in a plain black box, or a plain black box inside a black poly mailer bag for extra protection. There is no branding, logo, or product description anywhere on the packaging, inside or out.

The sender name and address on your parcel is our sister company, not Collared Foxy. This business name is unlisted for privacy reasons and reveals nothing about the contents. The only other identifying detail on the package is your order number.

Domestic orders: Australia Post requires a contact email address and/or mobile phone number as a mandatory field on all domestic shipping labels. This will be your own details, exactly as provided at checkout, printed on the label as part of Australia Post's requirements rather than something we can remove.

International orders: customs authorities require a contactable sender, so international parcels carry our email address alongside the sister company name and address.

Domestic Shipping

Free Shipping: All orders of candles and wax play accessories within Australia over $100 qualify for free standard shipping.

Standard Shipping Rates: Orders under $100 for candles are subject to a flat rate of $10 per order for standard shipping within Australia.

Express Post Options: All orders may be upgraded to Express Post within Australia at the following additional costs based on order weight:

• 0-500g: $14.00
• 500g-1000g: $19.00
• 1000g+: $23.00

Summer Shipping Policy for Candles: From 1st November to 28th February, all candles are shipped in a thermal mailing bag due to summer heat and the risk of heat damage. During this period, candles will only be posted Monday through Wednesday.

Leather Goods Shipping: All leather goods ship according to weight with Australia Post. Express Post upgrades are available at additional cost as above. All leather goods purchases include free insurance coverage.

Processing Times and Policies

• Orders are typically processed within 1-5 business days of purchase
• Made to Order candles may have a lead time of up to two weeks
• We will endeavour to accommodate urgent shipping requests, however due to our location outside a capital city, we cannot guarantee expedited processing
• We are not responsible for shipping delays caused by Australia Post or other carriers, these are outside of our control once the parcel has been lodged with the carrier

International Shipping

Shipping Costs: International shipping costs are calculated at Australia Post's standard international parcel rates by weight and destination zone. For current rates, please refer to Australia Post's International Post Charges Guide, under: https://auspost.com.au/content/dam/auspost_corp/media/documents/post-guides/international-post-charges-easy-guide.pdf

Product Restrictions: We are unable to ship CrocoDragon Tails outside of Australia at this time.

International Fees and Charges: Customs fees, duties, tariffs, and other charges may apply to international orders and are the sole responsibility of the purchaser. In most cases these are collected upfront at the time of purchase. If additional fees are raised at customs clearance in the destination country, these remain the purchaser's responsibility. We ship international orders with Australia Post and use Zonos to collect and pay duties at the time of purchase.

Important for International Orders: Please include a phone number with your international shipping address to help avoid customs delays and holds.

Buyer Responsibilities

Accurate Shipping Information: Customers are responsible for providing correct and complete shipping addresses. Please ensure all details are accurate before completing your order.

Delivery Location: Customers must ensure there is a safe location available for parcel delivery. We recommend considering package security when selecting your delivery address.

Shipping Damage: We cannot provide refunds for shipping damage unless insurance has been purchased with your order.

Order Tracking: Please monitor the tracking number sent to you via email. Once a package has been dispatched from our facility, delivery is handled by the shipping carrier and is outside our control.

Package Collection: Customers are responsible for collecting packages from delivery points or collection centres within the specified timeframes. Packages returned to sender due to non-collection are not eligible for refund.